Which Systems Did Mi4biz Get Integrated To?
For call center personnel or customer representatives, the need to change windows or applications while in operation has been eliminated thanks to our innovative system. Just having a look at Mi4biz window will be enough to have access to the required data. Customer history and all data related with the customers in other systems can be easily accessed via our Mi4biz window.
In a single window, history of the notifications and past actions of customers in addition to previous orders, policies, participated tours, current balances, last 20 transactions and loyalty programs of the customers can be accessed thanks to the integration system.
Consequently, this innovative system facilitates comprehension of customer complaints and transmission of such complaints with more accurate data to third parties. Therefore, you do not need to call the customer back any more. FCR, i.e. your first call solution rate will rise via use of our system.
This is one of the benefits provided by Mi4biz, “SINGLE WINDOW” system, as named by our customers.
Below, we have outlined the views of our customers, whose systems were integrated with Mi4biz.
WHAT ARE THE COMMENTS OF OUR CUSTOMERS ON THIS ISSUE?
We have received positive feedbacks from customers as a result of our ability to have control over each data over a single window. We can take the necessary actions rapidly. We can manage all channels of social media via use of Mi4biz.
Zulfiye Akcicek Coskun
Customer Communication Center Manager
We have integrated Mi4biz with our current CRM system. Thereby we have ensured establishment of a unique customer database. In Mi4Biz system, we do not create a new database for customers but save the customer database that we have taken from CRM. It both provides ease of use for users during data entry for notifications and enables availability of a unique database for each customer in both systems.
Allianz Turkey Customer Services Group Chairman
Our systems have been integrated to Mi4biz. Thereby we can easily recognize our customers; display their history of demands and provide our services faster. Thanks to Mi4biz, our processes and lives have got better since now our branch offices, general directorship department and operation center in Kahramanmaras can act from a centralized platform.
Ebru Turhan Keskin
Complaint Management Team Manager
Although in addition to our call center and general directorship we have included all our department stores to our complaint management process, owing to integration capacity, ease of use, training and consultancy support of Mi4biz, we are now able to monitor all complaints end-to-end following a two weeks period of adaptation. We can manage our products dynamically over Mi4biz thanks to ERP integration and we have not encountered any losses of data.
Customer Experience & Campaigns Manager
Reporting and an extensive process monitoring were our targets. Mi4biz provided the basis for this target and over it, we have constructed the structure we needed. Integrations and end-to-end follow up system increased customer satisfaction levels significantly.
Customer Services Manager
Our target was to recognize our customers irrelevant of the communication channel they are using, monitor previous notifications of such customers and return their calls as soon as possible. Thanks to Mi4Biz system, providing a single window via integrating channels over a single platform, we could achieve this target. All notifications coming from channels such as Facebook, Twitter and Instagram can be monitored over Mi4biz. When our customers get into contact with us, we can recognize them immediately.
Hande Canoglu Korkmaz
Senior Consumer Insights Manager
When we were working with several ticketing systems in the past, we had problems about reporting and relating them with each other. We have obtained a great advantage by converting our system to a single platform via Mi4biz. We can now separate our problem categories, find the basis for detailed problems, and determine the important points that we need to improve.
Marketing and Client Management Directorship, Digital Channels Manager
Managing all channels in an integrated system enabled us to find faster solutions to customer demands and improve customer satisfaction levels. We manage all our processes over a single platform.
Customer Services Manager
Call center personnel were losing time dealing with several windows while receiving data from customers on different issues. We have aimed to have a faster and more efficient system for complaint management. We started to collect customer demands in a more accurate way and call our customers back faster than ever by converting our system to “single window” system.
Thanks to integration capacity of Mi4biz, we can monitor all transactions over Mi4biz and automatically transfer data. This improvement provided both time and ease of use for our personnel. When we enter the system, notifications can be transmitted to field personnel and status of the field can be transmitted to our customer representatives immediately via Mi4biz.
Customers Group Manager
The system is especially beneficial for our call center personnel because they can respond rapidly to any kind of problems. We manage all kinds of problems from a single center and we can display histories of our customers. Thanks to organizable escalation chain of Mi4Biz, we can resolve any problems encountered. Consequently, rate of error is decreased to null. Mi4Biz is operating in integration with our systems.
Customer Services Director
Mi4biz has provided us a rapid and clear solution and ease of access from every channel when required. Its capacity to be integrated to other systems facilitated our work.
Service and Customer Experience Manager
Via Mi4biz, we can resolve all our problems and suggestions over a single integrated platform. Managers and personnel can have easily access to the actions of parties in a solution process.
Customer Services Director
Compliance to BDDK and other regulative institutes is an inevitable need for finance companies of our country. Via Mi4biz, we can easily adapt to regulations of BDDK and prepare the required forms. Mi4biz is in complete harmony with our information security rules.
Refia Isik Aydin
Ethics and Customer Director
As a consequence of defining our communication processes via Mi4biz, we could acquire our ISO 10002:2004 certificate in 10 days.
IT Security and Quality Director
We plan to integrate Mi4biz to our geographic data systems. Via such integration, we hope to observe which types of complaints are reported from these areas and to prepare complaint intensity maps. We aim to have a more focused complaint management system providing the capacity to view compliant intensity maps to our respective department managers.
Erdem Zekeriya Iskenderoglu
As a systems integrator for IT projects, we provide various kinds of services such as those given for corporate management of services, ERP projects and production automation solutions. Different demands are coming from customers such as hard disk failure, ERP support or need of training. In the Mi4biz notification process, we can consequently monitor maintenance contract scope and inventory management processes.
Egebimtes Technical Service Department Manager