Which systems became integrated into Mi4biz?

13 December 2017

As part of our innovative new system, call center staff or their customer representatives no longer need to change windows or applications while they are operating. Instead, they simply have to take a glance at Mi4biz’s window and this will be sufficient for them to have access to any required data. A customer’s history or any data relating to them can all be easily accessed through our Mi4biz window. Within this window, in large part due to our integration system, you will find notification history, past actions of customers, policies, participated tours, current balances, the last twenty transactions as well as loyalty programs of the customers. Furthermore, our advanced system enables a thorough understanding of customer complaints and the communication of said complaints with additional accurate data to third parties. As such, there is no longer a need to call back customers, conversely, your companies first call solution rate will inevitably increase.

The aforementioned outlines some of the many benefits provided by Mi4biz, most specifically that of the ‘Single Window’ system, as named by our customers.
Below you will find the experiences some of our customers had after having implemented Mi4biz’s system into their respective companies.

What did our customers have to say on the integration of Mi4biz systems?

Zülfiye Akçiçek Coşkun

As a result of having autonomous control of all data over a single window, we received positive responses from our customers. Through Mi4biz we can now provide prompt replies and according actions as well as manage all channels of social media.

Zulfiye Akcicek Coskun
Customer Communication Center Manager

Özcan Varna

We have established a unique customer database through our integration of Mi4biz with our current CRM system. Rather than creating a new database for customers, we saved the databases we had with the CRM system and integrated it with the Mi4biz system. This system allows the availability of a unique database for each customer as well as ease of use during the entry of data for notifications.

Ozcan Varna
Allianz Turkey Customer Services Group Chairman

Ebru Turhan Keskin

We can now easily distinguish our customers as a result of our systems integrating with Mi4biz as a customer’s history of demands are now displayed for our staff, thus resulting in faster service. We are grateful for Mi4biz as now our business can act from a centralized platform, whether it be from our branch offices, general directorship department or our main operation center in Kahramanmaras.

Ebru Turhan Keskin
Complaint Management Team Manager

Oya Karagöz

Some of the many advantages we have experienced since integrating Mi4biz include: ensuring our call center, general directorship and all our department stores are included in our complaint management process, the easy use of the system and the training and consultancy support provided by Mi4biz. We can now monitor all complaints following a two-week trial period as well as vigorously manage all our products via Mi4biz and ERP integrating without experience the loss of any data.

Oya Karagoz
Customer Experience & Campaigns Manager

Nursel Kölemen

Our main aim was extensive process monitoring and reporting of which Mi4biz was able to help us with as well as provide the platform for us to construct a structure specific to our company. The integration and end-to-end follow up system significantly increased our customer satisfaction levels.

Nursel Kolemen
Customer Services Manager

Hande Canoğlu Korkmaz

The core intention we had was to ensure we recognized our customers, regardless of the communication channel they were using, and monitor their previous notifications in order to return their calls at the first available opportunity. This target was attainable all because of Mi4biz’s system which provided a single window of integrating channels over one platform. Mi4biz’s system can track all notifications coming in from channels including Facebook, Twitter and Instagram so that when our customers reach out to us, we are in a position to recognize them almost instantaneously.

Hande Canoglu Korkmaz
Senior Consumer Insights Manager

Barış İnan

Previously, when we worked with a wide range of ticketing systems, we experienced problems concerning reporting and how to connect them with each other. This single platform choice has been extremely advantageous to us as we had the opportunity to convert our system to a single platform and we can now categorically separate our problems, find the cause for detailed issues as well as determine the core points upon which we wish to improve.

Baris Inan
Marketing and Client Management Directorship, Digital Channels Manager

Sedat Altuntaş

An integrated system means we can now manage all channels simultaneously and find faster solutions to customer demands while improving customer satisfaction levels; we also have the power to manage all our processes over a single platform.

Sedat Altuntas
Customer Services Manager

Our call center staff were not making efficient use of their time considering several windows remained open while data was being received by customers on various issues. Therefore, we aimed to have a faster system for complaint management; we collected customer demands more accurately and called our customers back much quicker simply by converting our existing system to a ‘single window’ system.

Ilker Mermertas
Operations Director

Orhan Sönmez

The integration capacity provided by Mi4biz can now support us in monitoring all our transactions and automatically transfer our data which has enhanced the working experience of our staff both in terms of time efficiency and minimizing complexity. Presently, when we are online with the system, all notifications can be transmitted to our staff as well as the status of an issue being relayed in real time to all our customer representatives all due to Mi4biz’s system.

Orhan Sonmez
Customers Group Manager

Gökhan Paçalı

Our staff has benefitted most greatly from the system as they can now respond swiftly to any problem since all issues are directed to a single center which displays the history of any given customer with our company. All our issues are now easily resolvable due to the structured chain of command which has also had a positive impact on error rates which is now no longer an issue.

Gokhan Pacali
Customer Services Director

Salih Karabulut

Mi4biz’s ability to integrate to other systems has not only expedited our work but has also provided us with rapid and clear solutions for any issue as well as easy use from every channel whenever required.

Salih Karabulut
Service and Customer Experience Manager

Veysel Şanlı

Through Mi4biz we can address any problems we may have simply through a single integrated platform. All our staff, including managers, can easily access the actions of any party involved in a solution process.

Veysel Sanli
Customer Services Director

Refia Işık Aydın

An integral component for finance companies in Turkey is to comply with BDDK and other regulative institutes. Fortunately, through Mi4biz we are easily able to adapt to all of BDDK’s regulations and prepare any required forms thus proving that Mi4biz is in absolute accordance with our information security rules.

Refia Isik Aydin
Ethics and Customer Director

Serdar Demiroğlu

A direct result of opting for Mi4biz’s communication processes enabled us to acquire our ISO 10002:2004 certificate in 10 days.

Serdar Demiroglu
IT Security and Quality Director

Erdem Zekeriya İskenderoğlu

We envisage integrating Mi4biz into our geographic data systems in order for us to observe the types of complaints reported from certain areas and proceed to create complaint intensity maps. Our objective is to have a more focused complaint management system which will provide the ability to overlook complaint intensity maps to our company’s designated department managers.

Erdem Zekeriya Iskenderoglu
IT Manager

Gökhan Uzun

We integrate systems for IT projects and therefore provide several kinds of services which include those given to corporate management services, ERP projects as well as production automation solutions. Some of the demands we receive from customers include hard disk failure, ERP support or training requirements which is equalized via Mi4biz’s notification process as we can monitor the maintenance contract scope and inventory management processes.

Gokhan Uzun
Egebimtes Technical Service Department Manager