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The Capabilities That Lead Our Customers to Prefer Mi4biz

29 November 2017

Mi4biz helps you plan all the processes related to your workflow in advance. You can listen to your customers from all channels and keep them informed in detail. You can create the flows yourself without help from IT, start your pre-planned solution processes, and get the most out of possible mistakes.

We asked our customers why they left their existing systems and switched to Mi4biz. And they told us why they prefer Mi4biz. We have compiled their answers for you. Have a pleasant reading!

Barış İnan

As an insurance company, the most common contact we receive is damage claims. In addition to customers, we have many business partners such as agencies, hospitals, auto services and etc. We have been using Mi4biz for the past year to combine all these platforms on a single platform and to follow up with a 360-degree view, to avoid duplicate records and to serve our customers better.

Barış İnan
Marketing and Customer Management Digital Channels Executive


Zülfiye Akçiçek Coşkun

At Bosch Termoteknik our basic strategy is to be customer focused. We thought Mi4biz would ensure that we can generate alarms about the quality of our products. We started to give a personal service with Mi4biz. For instance, we are tracking mistakes about a new model and allow them to be resolved quickly by relevant departments. Being able to intervene before proliferating problems through proactive action gives us great benefits.

Zülfiye Akçiçek Coşkun
Customer Communication Center Executive
Interview


Sedat Altuntaş

When we began a quest for a business partner to create awareness in customer satisfaction and to be distinguished in customer satisfaction, Mi4biz came out as a firm that we can trust, we can benefit from its experiences and we can speak a common language when we explain our targets.

Sedat Altuntaş
Customer Services Executive


İlker Mermertaş

We started using Mi4biz to get in touch with our customers more and to understand them better. We chose Mi4biz for competences like a quick and efficient performance when to add a structure or when a new integration is needed, its reporting features and single screen system.

İlker Mermertaş
Operation Director


Eylül Eygi

Mi4biz has a structure that allows us to make the changes we want. Besides, it’s a local product. We decided to use Mi4biz to trace our customers’ history, to facilitate communication between internal departments, and to be able to stand by the customer until his/her notification is closed. We preferred especially, for the reasons as being a program that we can design by ourselves without receiving help from IT.

Eylül Eygi
Business Development Director


Hande Canoğlu Korkmaz

We needed a platform that we can maintain communication with customers constantly in every channel, also that we can install and manage by ourselves.  Thereupon, we began a quest. At a call center conference, we had the opportunity to see Mi4biz presentations and “This is what we look for!” we said.

Hande Canoğlu Korkmaz
Senior Consumer Insights Manager


Orhan Sönmez

We have initiated a change movement in order to keep in step with technology in forwarding the malfunction notices, leakage notices, complaint and demands to relevant departments, solving them and replying back to the customer. In this change movement, we chose Mi4biz as the optimal system for our requirements.

Orhan Sönmez
Customers Group Executive
Interview


Gökhan Paçalı

Some of the reasons that lead us to Mi4biz are effective time management, possibility to design without help from IT, cloud feature, opportunity to analyze cases afterwards,  measuring by following up in certain processes and being a suitable system for our new substructure.

Gökhan Paçalı
Customers Group Executive
Interview


Özcan Varna

Mi4biz is a very user-friendly application that keeps all the functions needed in a notification management system (escalation structure, workflow etc.). It is a great advantage that the changes of process or the flows from business departments can be managed by users without the need of IT support. Considering all of these, Mi4biz become more prominent than other products.

Özcan Varna
Allianz Turkey Customer Services Group Executive
Interview


Tenol Türkoğlu

Mi4biz’s interface and workflows can be designed for business units, regardless of IT. Thus, the workload of IT is decreasing. Integrated with banking systems; we can use all information in the customer’s bank from complaints management. We do not have to go from one screen to another. We can design hundreds of processes in a single platform integrated with each other.

Tenol Türkoğlu
COO (Technology, Operation, Digital Banking)
Interview


Oya Karagöz

We chose Mi4biz to take advantage of features suchlike integration possibilities, ease of use, training and consulting support. Within about two weeks, we were able to follow our complaints end to end.

Oya Karagöz
Customer Retention & Campaigns Manager


Nursel Kölemen

We were managing by e-mail before Mi4biz, but there might have been disruptions in follow-up of complaint processes. We chose Mi4biz that has capabilities like complaint management, process follow-up, cloud and integrations in these searching periods.

Nursel Kölemen
Customer Services Director
Blog


Ebru Turhan Keskin

We integrated our systems. We know our customers, display the demand history, and provide faster service in a shorter time. Since our branches, Head Office units and Kahramanmaraş Operations Center are working on the same program, progressing from a single point facilitated our processes and our life thanks to Mi4biz.

Ebru Turhan Keskin
Customer Complaint Team Manager
Interview


Refia Işık Aydın

With Mi4biz, we can quickly adapt to the regulations of committee on banking supervision and easily prepare the demanded reports. Mi4biz matches exactly with our information security rules.

Refia Işık Aydın
Ethics and Customer Director


Erdem Zekeriya İskenderoğlu

Mi4biz allows collecting and managing notifications from all communication channels in a single center. When the complaints are recorded, work can be assigned to the relevant directorate via Mi4biz and the performance of the teams can be measured.

Erdem Zekeriya İskenderoğlu
IT Manager
Blog


Orçun Obalar

Mi4biz offers a flexible, easy to integrate and reportable structure to its customers. With Mi4biz, it can be scaled so that the infrastructure of different customers can be managed from a single center.

Orçun Obalar
Sales and Marketing Director
Blog


Gökhan Uzun

Mi4biz, in the notification management process, allows us to carry out all inventory management and follow-up of maintenance agreements simultaneously.

Gökhan Uzun
Egebimtes Technical Service Department Director


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