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Mi4biz
Price ($)
Mi4biz Enterprise
75$ (1 user/month)
Discounts
50-99 Users
%35
100-199 Users
%45
>=200 Users
%65
Mi4biz Customer Service Features
Omnichannel Communication
Help Desk
Self Desk
Knowledge Base
Integration of multiple communication channels
Design Tools
User interface design
Workflow design
Settings and parametrization
Localization
Process Management
Process design for each category
Custom user interface for each category
SLA and escalations design for each category
Automatic dispatcher
Dynnamic prioritization
Measurement and Analysis
Reports and Dashboards
Analysis platform
NPS, KPI and Survey management
ISO 10002 Certification
Performance and delay reports
System Management
New versions (upgrade)
Hosting
Backup-Maintenance
Security management
Disaster recovery
Digital Documentation
Training documents
API manuals
developers.mi4biz.com website
Road Map to Success methodology
Best practice
Optional Integrated Plugin
Smart Script
Call center scripts
110$ (1 user/month)
Chat
Chat addon
35$ (1 user/month)
Social media tracker
Brand management on Social Media
75$ (1 user/month)