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How Can Customers Design Processes In Autonomy?

Mi4biz enables you to design workflows and reports, and manage processes without receiving technical support or consuming sources of consultants or IT.

29 November 2017

As business units, our concern is to adapt to changing conditions and have a competitive edge. Information technologies are one of the greatest help.

Information technologies are being used intensively in almost all sectors, and IT experts are always busy. Nowadays we ‘consume’ more and more software in daily life. Changes and request never end. Sector and market conditions keep changing. Software suites get obsolete and need replacing. We want to add a new area on the display, or want to change the workflow. What happens then? We go to the It department for help. Either the department or the outsourcing company listens to and prepares an offer accordingly. But the sources are limited. We get in the line and wait up, trying to get by with what we already have at hand. This is a common case mostly with customer services. Customers’ expectations, needs and wants and complaints vary. Bu we are told to “wait up” as the IT is “insanely busy”. We are even told to “give up on a former request if want this change now”. How long can one wait in a competitive environment?

Here is exactly when Mi4biz process design tools come to help. Mi4biz enables you to design your displays, workflows and reports. As a business unit, you are given the means to design interfaces, processes and reports through forms without needing technical support or having to consume sources of consultants or IT.

This is one of the common grounds for our customer success stories. They are now able to design interface, processes themselves. No technical support except for immigration is consumed. Here are customer testimonials summed up as follows.

WHAT DO OUR CUSTOMER SAY AS THEY DESIGNED PROCESSES and INTERFACES THEMSELVES?  

Barış İnan

We are not capable of providing services faster to our customers. Burden of repeated records is avoided, we can operate some automation rules with no need from IT when filtering and directing. These automation rules enable us to direct customer requests to the right category and correct expert without needing a human eye. This, in turn, minimises failure rate, and allows us to analyse problems in a shorter span of time.

Barış İnan
Marketing and Customer Management Digital Channels Executive


Sedat Altuntaş

Core processes such as flows, category descriptions, and new area descriptions are enabled easily without requiring IT support. You are the boss of yourself when you use Mi4biz. You can design whatever you are dreaming of – not to mention that it is cost-efficient and time-saving.

Sedat Altuntaş
Customer Services Manager


İlker Mermertaş

Mi4biz is just like a toy block. It allows you to undo and insert as you desire. When you want to add up a new structure or if you need a new integration, you can do it quickly and efficiently.

İlker Mermertaş
Operations Director


Hande Canoğlu Korkmaz

We take care of arrangements and changes by ourselves. Necessary channels are notified in advance and any change in process is commissioned at Mi4biz. It is practical. Currently we are able to intervene in workflows, change users and other parameters as we need to.

Hande Canoğlu Korkmaz
Senior Consumer Insights Manager


Mi4biz runs integrated with our panels. It saves time and provides customer singularity when generating notices, creating a new customer. Mi4biz is independent from IT and this is one of the features that save a lot of time for us. It enables us to change and even redesign processes, add new areas, create special reports with no IT support.

Eylül Eygi
Business Development Manager


Orhan Sönmez

Under normal circumstances workflows are designed according to the software purchased, but we are able to design Mi4biz in line with the workflows specific to SEDAŞ.

Orhan Sönmez
Customers Group Executive
Interview


Özcan Varna

We have adapted Mi4biz to new requirements, new opinions and changing legislation with no IT support at all.

Özcan Varna
Allianz Turkey Customer Services Group Executive
Interview


Salih Karabulut

We closely follow up with social media through Mi4biz, which allows us to instantly integrate incoming notices with our internal process and to evaluate them. We design our internal processes on our own actually.

Salih Karabulut
Service and Customer Retention Manager
Interview


Ebru Turhan Keskin

Yes, you are right; you have a very dynamic structure. We always have new fields that need updating in line with the new products, subjects and processes. Mi4biz allows us to take care of them all quickly and without requiring IT support. We design what we need and put it into use instantly.

Ebru Turhan Keskin
Customer Complaint Team Manager
Interview


Serdar Demiroğlu

Thanks to Mi4biz, we follow up with SLA, do what we need to do and experience no document trouble at all.

Serdar Demiroğlu
IT Security and Quality Director


Refia Işık Aydın

We take care of integration, processes and reporting with no outsourcing thanks to Mi4biz.

Refia Işık Aydın
Ethics and Customer Director


Veysel Şanlı

Mi4biz enables us to analyse complaints and recommendations on an integrated platform, instantly follow who is doing what and design processes in complete autonomy.

Veysel Şanlı
Customer Services Director


Oya Karagöz

Thanks to user-friendly feature of Mi4biz, which allows us to take care of integration and planning independently, we have become capable of peer-to-peer follow-up of complaints only it two weeks of time.

Oya Karagöz
Customer Retention & Campaigns Manager


Gökhan Uzun

We enjoy a complete autonomy in designing processes, and inventory management and maintenance agreements scope tracking simultaneously in Mi4biz notice management process.

Gökhan Uzun
Egebimtes Technical Service Department Director


Nursel Kölemen

Mi4biz enables users to define and edit topic titles, which means an easily-led system on customers’ end.

Nursel Kölemen
Customer Services Manager


Erdem Zekeriya İskenderoğlu

Mi4biz allows us to describe and follow up with all of our processes.

Erdem Zekeriya İskenderoğlu
IT Manager


Orçun Obalar

We are now capable of designing all our workflows, integrations and interfaces without outsourcing, and this improves productivity.

Orçun Obalar
Sales and Marketing Manager

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