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Help Desk Design

Help Desk Design

Customization is now simple and easy, in few clicks you can design workflows, SLA and user interface items.

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End To End Help Desk

End To End Help Desk

In addition to contact center, all departments across the organization can be engaged to solve issues and requests.

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Integration with other Systems

Integration with other Systems

Any software applications should be designed to live in a dynamic context, especially in enterprise market.

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Knowledge Base and Self Desk

Knowledge Base and Self Desk

An ideal Help Desk is always supported by a content repository for agents and customers.

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Help Desk on Social Media

Help Desk on Social Media

Mi4biz manages customer complaints on social media too.

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Omni Channel Customer Service

Omni Channel Customer Service

Customers with complaints or requests can send an email, use mobile apps and online forms, comment on social media or use kiosks in shopping malls.

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Dashboard and Reports

Dashboard and Reports

Mi4biz collects all data about performance, customer satisfaction, KPIs, and SLAs.

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Compliance with Regulations

Compliance with Regulations

You care about privacy, security and Quality standards.

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Customer Complaint Management with Mi4biz is very simple and easy. SLA and interfaces are customizable by non technical business users without the help from IT people. Based on the workflows, Mi4biz provides convenient process management tools on Customer Management.

Designing your own workflows without the help of IT or the software vendor, is the key to improve your Customer Management processes on the go.

End to end Customer Complaint Management feature provides departments engagement to solve customer issues and requests. You will allways know who is doing what, and who is going to be next on an end to end Customer Management solution like Mi4biz.

A convenient omnichannel Customer Management system has to be integrated. All communication channels with customers should be unified and all this information has to be accesible thgrough a single screen. A true omnichannel Customer Management solution also has to be integrated with local systems like ERP, CRM and LDAP Systems too. Mi4biz can transfer data with any other applications.

Knowledge Base and Selfdesk are the fastest and cheapest ways of Customer Complaint Management. Statistics shows that 75% of customers intend to use the self-service as initial method to address their problems. Customer Management with Mi4biz, satisfies your customers with it’s self-service features and it is cost efective.

Customer Management on social media is the winning key to deliver the fastest service. Hearing and serving your customers over social media is one of the best oportunities to create loyal fans. Mi4biz Customer Management platform integrates social media channels as well.

With Mi4biz Customer Complaint Management platform, you will have only one single customer view although there are many touch points. It is a true Omnichannel Customer Management solution. Phone, Live Chat, SMS, Email, Social Media and other information coming from local systems are unified on a single browser screen.

Imporvement on your Customer Management processes never ends. Getting the best of your team for a satisfying Customer Management experience, based on how well you can measure your processes. You will allways know who is doing what and who is late with the unique reporting and dashbord features of Mi4biz Customer Management platform.

Mi4biz Customer Management platform is in compliance with worldwide acredited ISO10002 standarts.