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Omni Channel Communication
All Mi4biz's channels are integrated. You can integrate applications and more channels using our developer's site or professional services. Thus while agents pick up the phone, Mi4biz will provide them with the information stored in your systems, in addition to customer history. ¬ View details
What if your customers could find answers themselves, and you could reduce call center volume? Self service knowledge base management of Mi4biz can do that! ¬ View details
Design call center agent scripts in respect to the issue category. Customer responses may affect next question and may divert the flow. Let the best troubleshooting to take place and make your agents speak exactly how you want them to. ¬ View details
Learning machine and knowledge base support will make instant messaging a more comprehensive experience for your customers and your employees. Customizable interface and reusable templates will provide flexibility and speed. It can be integrated with your legacy systems as well. ¬ View details
A single window to monitor all social media. Listen mentions, hashtags and keywords or schedule your own searches to capture issues, apply similarity analysis and initiate corresponding workflow. ¬ View details
Business Process Management
Do you have total visibility into your organization's end-to-end processes? Can everyone involve in them? Mi4biz provides all your business process management needs with full transparency and visibility into your business. ¬ View details
Resolving different type of issues may require different workflows and forms. Mi4biz enables you to associate predefined processes with issue categories and business rules. Therefore whenever an issue is submitted, corresponding workflows will be initiated automatically. ¬ View details
Design a process, assign to collocutor, set the deadlines and save. Fix rights and obligations, reduce the opportunistic behaviours. Agreed service performance metrics, service and support availability in a distributed environment. ¬ View details
Use automated text or email messages notify customers, staff and partners within customer service processes. Use templates to keep conversations corporate. Messages and customers replies will be kept within threaded email communication. ¬ View details
You can initiate actions when a specified events occurs or a condition matches. You can use related data such as channel, category, process status, customer and issue properties while setting the rule and the action. For example, you can define a rule to notify top management when a VIP customer complaints. ¬ View details
Digital Intelligence (DQ)
Design required processes to resolve customer complaints, requests or to manage any business issue. If you can describe how the process should be, then you can design interfaces and the workflows by yourself using Mi4biz's easy to use tools. No coding, no technical support or no vendor consultancy. ¬ View details
Artificial intelligence is taking over the call centers. Are you ready to transform customer interactions and improve engagement with the AI and learning engine features of Mi4biz? ¬ View details
Use developer’s site or ask our professional services for two-way integration. of data resource, iframes and web services. Embed Mi4biz codes into your web site and measure digital behaviours of prospects. ¬ View details
Determine the target group, prepare survey, determine the channel, apply the survey and report the results. You will always know what your customers think. ¬ View details
Analyze customer issues, monitor customer service performance, monitor product and service quality. Reveal the root causes and identify opportunities for corrective and preventative actions. Increase accountability as your employees take ownership of their performance through improved visibility. ¬ View details