End To End Customer Experience Management and 100% Customer Satisfaction in any market segment
Mi4biz is fully integrated with our systems. We know our customers, display the demand history, and provide faster service in a shorter time. Since our branches, Head Office units and Operations Center are working on the same platform, progressing from a single point facilitated our processes and our life. We are aiming to take Mi4biz processes to every platform where the customer is found. It is easier to manage complaints from all channels thanks to the perfect system operation and our professional team. At the same time, Mi4biz facilitates our work to a great extent in terms of the accurate reporting of notifications received by our Bank
As an outsource customer service management company, we have to work with trustable business partners that may lead us to success. We are very confident with Mi4biz’s innovative, continuously improving features.
Marketing and Sales Manager
Mi4biz captures the issue, identifies the workflow, assigns tasks, tracks the processes, in the case of latency escalates to upper management. All happens according to what we have defined.
Service and Customer Experience Manager
With Mi4biz, we defined our customer communication processes then we were granted ISO 10002:2004 certificate in 10 days
IT Security and Quality Manager
Using Mi4biz, we convert requests and suggestions of our 600,000 consultants into satisfaction. So that, on a single consolidated platform, we can manage all issues received from different channels.
Customer Relations Supervisor
We provide broad range of services within the scope of our turnkey projects such as ERP projects, IT infrastructure, field services and automation solutions. The tools and utilities provided by Mi4biz enable us to serve a wide range of type of issues; from hard disk problems to ERP support, from training requests to on site services. All issue resolutions are handled in harmony with inventory management and the related support agreement.
Technical Service Unit Manager
Mi4biz enables us to manage the relationships with our citizens at 360°. We are capable to define and track our internal processes. Citizens are informed by email or sms.
Customer Service Management Mi4biz
Mi4biz is an end to end customer service management solution. It provides sustainable customer service based on customer service workflows. It enables automatic routing of customer complaints to the responsible users within a given time, providing email or sms notifications in case of delays. Mi4biz unifies email, web, contact center, chat, social media channels and have their specific user interface, workflow and problem categories.
Mi4biz provides dashboard panels and real time statistics, that are KPIs to monitor and improve your customer service operations.