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10 August 2016
Satisfied customers leave companies using Mi4biz also satisfied. The requests, demands, complaints and suggestions of millions of consumers are managed with Mi4biz.
We have compiled the opinions of some of our customers on Mi4biz. We will also continue sharing the views of our other customers.
Mi4biz a new global product. Developed by the engineers of this country. We are opening up to the world.
Soon, we will be sharing the opinions of all our customers.

Satisfied customers make our own customers satisfied.

 

allianz

We had an interview with Mr. Özcan Varna, Group Head of Customer Service, Allianz Group Turkey. Mr. Özcan told us how happy they were as a company to have the Mibiz as their new customer communications management tool which he said they were able adapt to new requirements, new ideas and changing legislation without IT support.

Özcan Varna
Group Head of Customer Service, Allianz Group Turkey
Interview


sahibinden reference for mi4biz

Mi4biz defines the problem; determines the workflow; allocates tasks to the units and the departments; follows up on the processes and escalates delays to the senior management. The entire process is set in stones.
Salih Karabulut
Service and Customer Experience Manager
Blog


Gökhan Paçalı
We have done an interesting interview with Gökhan Paçalı, Customer Services Manager at Teknosa. The interview covers many topics, including why they have dropped their current systems in favor of the Mi4biz, what changes the software has brought, their integration processes and how they survive n a complex technological landscape without IT support.
Gökhan Paçalı
Customer Services Manager
Interview

trendyol

We are able to resolve complaints and suggestions on an integrated platform using the Mi4biz app. Managers and executive staff gain clear oversight of the actions and contributions of employees involved in a process.
Veysel Şanlı
Customer Service Director


ingbank

As E. Deming also says “You can’t manage what you can’t measure.” Ranging from the call center to the units and branches, the Mi4biz app follows each and every step of the complaint management process and creates reports.

Mehmet Akgün
Customer Contact Center Group Manager
Blog


Tanol Türkoğlu
How to strike a balance between the IT and other operational departments? What a IT department of a bank is supposed to do? What should it develop, and when should it try to find external solutions? Why did he choose to get the Mi4biz for the two banks he was managing? Social media- Social life: Is modernity clashing with the tradition? Are you a digital local or digital immigrant?
Tanol Türkoğlu
COO (Technology, Operations, Digital Banking)
Interview

sekerbank

Having completed the definition of customer communication processes using the Mi4biz app, we received the ISO 10002:2004 certificate within just 10 days.

Serdar Demiroğlu
IT Security and Quality Director


kuveytturk

Adapting to BDKK and other regulations is the way to go for the financial institutions in this country. Mi4biz enables us to adapt quickly to BRSA regulations and easily prepare the required reports. The Mi4biz app fully overlaps with our security information rules.

Refia Işık Aydın
Ethics and Customer Manager


cocacola

Achieving sustainable customer satisfaction sits at the heart of our long-term business plans. More than a thousand employees using the Mi4biz work harmoniously according to predefined workflows to resolve customer complaints.

Sevgi Bolel
Process Development and Customer Contact Center Manager
Blog


weber

As Weber, we are able to keep the tabs on customer demands and complaints using the Mi4biz app. Owing to the cloud computing architecture of the Mi4biz app, all our regional sales managers across Turkey are able to get involved in the complaint resolution process, depending on the type of the customer demand or complaint. We are able to design and modify interfaces and processes on our own.

Tülin Sel
Education and Marketing Support Manager


Orhan Sönmez
Normally, corporate activities are shaped to fit the software programs that are purchased, but in the case of Mi4biz, we designed it in line with the needs of our company. Mi4biz enables us not only to design an individual process for each topic, but also define a separate escalation deadline for each process.
Orhan Sönmez
Customer Relations Group Manager
Interview

eti reference for mi4biz
Even though we have involved all our stores in our complaint management process besides our call centers and our headquarters office, we have attained an advantageous position, within a matter of two weeks, where we can track complaints end-to-end thanks to integration opportunities offered by Mi4biz, its ease of use as well as training and advisory support. The ERP integration allows us to dynamically manage our products on Mi4biz, preventing any sort of data loss.
Oya Karagöz
Customer Experience & Campaign Manager

mudo reference for mi4biz

They enter all sales related demands, requests, suggestions and complaints coming from the field operations in Mi4biz. This immediately gets the process up and running allowing us to get back with a quick response. We are able to keep track of and report each and every step of the resolution process.

Yusuf Sever
Sales System Support Engineer


oirflame

We turn the demands and suggestions of our 600,000 consultants into reality using the Mi4biz app. We manage customer communications coming from different channels on a single platform using the Mi4biz app.

Nursel Kölemen
Customer Service Manager


vakifemeklilik

Agencies using the Mi4biz app communicate their demands over the Internet. Thus, we cover all the bases. Thanks to the Mi4biz app, we are able to do SLA tracking for each demand. We have defined the necessary information and documentation; we experience no problems with missing documentation.

Seher Koç
Demand Management Specialist


zeytinburnubelediyesi

Mi4biz helps us regulate our relations with the local residents. We easily define and keep track of all our work processes thanks to the Mi4biz app. Local residents are notified through sms or e-mail.

Erdem Zekeriya İskenderoğlu
IT Manager
Blog


teknosor

Since we are a business heavily reliant on the use of external financial sources, we pay attention to establishing meaningful partnerships that can only drive us forward. We trust the innovative and continuously updated features of the Mi4biz app.

Orçun Obalar
Director of Sales and Marketing
Interview


egebimtes

As a system integrator that executes turnkey IT projects, we provide various services ranging from corporate infrastructure solutions to system management through ERP project support to manufacturing automation solutions. Some customer demands are related to hard disk drive failures and some are about getting ERP or training support. In the Mi4biz customer communications management process, we can simultaneously track the scope of inventory management processes and maintenance agreements.

Gökhan Uzun
Egebimtes Technical Service Unit Manager

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