We have compiled the opinions of some of our customers on Mi4biz. We will also continue sharing the views of our other customers.
Mi4biz a new global product. Developed by the engineers of this country. We are opening up to the world.
Soon, we will be sharing the opinions of all our customers.
Satisfied customers make our own customers satisfied.
We had an interview with Mr. Özcan Varna, Group Head of Customer Service, Allianz Group Turkey. Mr. Özcan told us how happy they were as a company to have the Mibiz as their new customer communications management tool which he said they were able adapt to new requirements, new ideas and changing legislation without IT support.
Group Head of Customer Service, Allianz Group Turkey
Mi4biz defines the problem; determines the workflow; allocates tasks to the units and the departments; follows up on the processes and escalates delays to the senior management. The entire process is set in stones.
Service and Customer Experience Manager
Customer Services Manager
We are able to resolve complaints and suggestions on an integrated platform using the Mi4biz app. Managers and executive staff gain clear oversight of the actions and contributions of employees involved in a process.
Customer Service Director
As E. Deming also says “You can’t manage what you can’t measure.” Ranging from the call center to the units and branches, the Mi4biz app follows each and every step of the complaint management process and creates reports.
Customer Contact Center Group Manager
COO (Technology, Operations, Digital Banking)
Having completed the definition of customer communication processes using the Mi4biz app, we received the ISO 10002:2004 certificate within just 10 days.
IT Security and Quality Director
Adapting to BDKK and other regulations is the way to go for the financial institutions in this country. Mi4biz enables us to adapt quickly to BRSA regulations and easily prepare the required reports. The Mi4biz app fully overlaps with our security information rules.
Refia Işık Aydın
Ethics and Customer Manager
Achieving sustainable customer satisfaction sits at the heart of our long-term business plans. More than a thousand employees using the Mi4biz work harmoniously according to predefined workflows to resolve customer complaints.
Process Development and Customer Contact Center Manager
As Weber, we are able to keep the tabs on customer demands and complaints using the Mi4biz app. Owing to the cloud computing architecture of the Mi4biz app, all our regional sales managers across Turkey are able to get involved in the complaint resolution process, depending on the type of the customer demand or complaint. We are able to design and modify interfaces and processes on our own.
Education and Marketing Support Manager
Customer Relations Group Manager
Customer Experience & Campaign Manager
They enter all sales related demands, requests, suggestions and complaints coming from the field operations in Mi4biz. This immediately gets the process up and running allowing us to get back with a quick response. We are able to keep track of and report each and every step of the resolution process.
Sales System Support Engineer
We turn the demands and suggestions of our 600,000 consultants into reality using the Mi4biz app. We manage customer communications coming from different channels on a single platform using the Mi4biz app.
Customer Service Manager
Agencies using the Mi4biz app communicate their demands over the Internet. Thus, we cover all the bases. Thanks to the Mi4biz app, we are able to do SLA tracking for each demand. We have defined the necessary information and documentation; we experience no problems with missing documentation.
Demand Management Specialist
Mi4biz helps us regulate our relations with the local residents. We easily define and keep track of all our work processes thanks to the Mi4biz app. Local residents are notified through sms or e-mail.
Erdem Zekeriya İskenderoğlu
Since we are a business heavily reliant on the use of external financial sources, we pay attention to establishing meaningful partnerships that can only drive us forward. We trust the innovative and continuously updated features of the Mi4biz app.
Director of Sales and Marketing
As a system integrator that executes turnkey IT projects, we provide various services ranging from corporate infrastructure solutions to system management through ERP project support to manufacturing automation solutions. Some customer demands are related to hard disk drive failures and some are about getting ERP or training support. In the Mi4biz customer communications management process, we can simultaneously track the scope of inventory management processes and maintenance agreements.
Egebimtes Technical Service Unit Manager