As an outsource customer service management company, we have to work with trustable business partners that may lead us to success. We are very confident with Mi4biz’s innovative, continuously improving features.
Orçun Obalar Marketing and Sales Manager
With Mi4biz, we defined our customer communication processes then we were granted ISO 10002:2004 certificate in 10 days
Serdar Demiroğlu IT Security and Quality Manager
As Weber, we are able to track customer requests and complaints end to end by using Mi4biz process management utilities. With the help of cloud computing architecture, all regional directors in the territory can contribute to the solution process as defined in workflows. Since we are able to customize Mi4biz without any technical support, it makes us agile to adapt our processes to the needs of changing world.
Tülin Sel Marketing Support Manager
Mi4biz captures the issue, identifies the workflow, assigns tasks, tracks the processes, in the case of latency escalates to upper management. All happens according to what we have defined.
Salih Karabulut Service and Customer Experience Manager
Using Mi4biz, we convert requests and suggestions of our 600,000 consultants into satisfaction. So that, on a single consolidated platform, we can manage all issues received from different channels.
Nursel Kölemen Customer Relations Supervisor
As E. Deming said, “You can’t manage what you can’t measure”. Mi4biz has reports about all steps of complaint management; from its submission in call center, through its resolution within departments-branches.
Mehmet Akgün Senior Vice President Customer Contact Center Group
We provide broad range of services within the scope of our turnkey projects such as ERP projects, IT infrastructure, field services and automation solutions. The tools and utilities provided by Mi4biz enable us to serve a wide range of type of issues; from hard disk problems to ERP support, from training requests to on site services. All issue resolutions are handled in harmony with inventory management and the related support agreement.
Gökhan Uzun Technical Service Unit Manager
Mi4biz enables us to manage the relationships with our citizens at 360°. We are capable to define and track our internal processes. Citizens are informed by email or sms.
Erdem Zekeriya İskenderoğlu IT Manager