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Customer Experience Management Software

An End-to-End Customer Experience Management Software

An End-to-End Customer Experience Management Software

Mi4biz is a leading customer management software to examine and analyse dissension and related facts among you and your clients. The cases not only revised within the customer service, other departments and stakeholders might have be involved with this process throughout the company as well. By the help of an end to end customer experience management software according to the capabilities involved in an omnichannel approach of all communication tools, every step of a solution process can be monitored with timestamps.

Besides very useful communication ways of customer services, it is still preferable for customers to contact Customer Service through the form on the contact pages. Therefore, the importance of an omnichannel customer service management system shines out. Mi4biz offers a ready to use web interface for your customers which is managed through non technical interfaces. You can add remove fields and create different contact forms for every category without writing codes.

Give Immediate Feedback Timely As the Complaint Occurs

Give Immediate Feedback Timely As the Complaint Occurs

Bad surprises like noticing the client complaints weeks later in one of less used email inboxes is bygone in Mi4biz. It is almost impossible to miss any of your unique customers with our omnichannel and integrated end to end customer experience management software.

Mi4biz also capable of analysing and classifying customers’ texts, verbal expressions or questions in terms of complaint, debriefing, suggestions or request for a better service option in an integrative report.

All kinds of technical malfunctions due to useless, non-progressive customer management software are things of the past within our customer experience management software Mi4biz. We assure you that it is almost impossible to fail in obtaining all complaints and giving feedback with best fitting solutions in an applicable way.

How Fast Can You Respond?

How Fast Can You Respond?

Once processing complaints reach customer service, the minimum waiting time is ensured by predefined workflows and automated notifications. Mi4biz customer experience management software will make you and your clients enjoy having a pleasing communication experience ever.

Customers are responded within a period as less as possible. Due to the nature and cause of the underlying problem in the background, it is possible to provide a solution or agreement within the time you receive the complaint. According to the process, you can inform your clients properly and keep them in touch relevant to the situation until there is a final answer.

Essentials of Customer Experience Management Software

Omni Channel Communication

All Mi4biz's channels are integrated. You can integrate applications and more channels using our developer's site or professional services. Thus ... ¬ View details
What if your customers could find answers themselves, and you could reduce call center volume? Self service knowledge base management of Mi4biz can ... ¬ View details
Design call center agent scripts in respect to the issue category. Customer responses may affect next question and may divert the flow. Let the best ... ¬ View details
Learning machine and knowledge base support will make instant messaging a more comprehensive experience for your customers and your employees. ... ¬ View details
A single window to monitor all social media. Listen mentions, hashtags and keywords or schedule your own searches to capture issues, apply ... ¬ View details

Business Process Management

Do you have total visibility into your organization's end-to-end processes? Can everyone involve in them? Mi4biz provides all your business process ... ¬ View details
Resolving different type of issues may require different workflows and forms. Mi4biz enables you to associate predefined processes with issue ... ¬ View details
Design a process, assign to collocutor, set the deadlines and save. Fix rights and obligations, reduce the opportunistic behaviours. Agreed service ... ¬ View details
Use automated text or email messages notify customers, staff and partners within customer service processes. Use templates to keep conversations ... ¬ View details
You can initiate actions when a specified events occurs or a condition matches. You can use related data such as channel, category, process status, ... ¬ View details

Digital Intelligence (DQ)

Design required processes to resolve customer complaints, requests or to manage any business issue. If you can describe how the process should be, ... ¬ View details
Artificial intelligence is taking over the call centers. Are you ready to transform customer interactions and improve engagement with the AI and ... ¬ View details
Use developer’s site or ask our professional services for two-way integration. of data resource, iframes and web services. Embed Mi4biz codes into ... ¬ View details
Determine the target group, prepare survey, determine the channel, apply the survey and report the results. You will always know what your customers ... ¬ View details
Analyze customer issues, monitor customer service performance, monitor product and service quality. Reveal the root causes and identify ... ¬ View details

Our blog about Customer Experience Management Software

Today, customers have high expectations and high knowledge of the products they use, because they are researching information on the Internet and ... > More
The challenge of meeting customer expectations  Customer experience is a journey that involves brand awareness, selection, purchasing, ... > More
Our customers love our idea of “end-to-end customer service management”. What are the characteristics that make Mi4biz one of the most flexible ... > More
Satisfied customers leave companies using Mi4biz also satisfied. The requests, demands, complaints and suggestions of millions of consumers are ... > More

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