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BOSCH Focuses On The Customer with Mi4biz

BOSCH Focuses On The Customer with Mi4biz

The Customer Contact Center Manager of Bosch Thermotechnik conveyed their experiences related with “Omnichannel Communication and Process Management in Customer Services” offered by Bosch Focus (Mi4biz Platform). -Could you please mention about your success story that you have achieved with ...

Allianz, Self Managing a Customer Service Software

Allianz, Self Managing a Customer Service Software

We've met Özcan Varna, Allianz Group's Turkey Customer Service Group Head, who told us that following their transition to Mi4biz they have a notification management system owned by a work unit, and added that they adapted Mi4biz to new requirements, new ideas and changing legislation without IT ...

Sustainable Customer Satisfaction at ING Bank with Mi4biz

Sustainable Customer Satisfaction at ING Bank with Mi4biz

We interviewed Mrs. Turhan Keskin on customer notification management in the banking sector. We talked about the importance of measuring and reporting the rewards they receive in customer service, the details of integrated and process-based customer complaint management… 1 - Can you provide ...