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Best Ticketing System

Are You Looking For The Best Ticketing System Ever?

Are You Looking For The Best Ticketing System Ever?

You are in the right place. Now let’s see how we achieve to offer you the best ticketing system. First of all, let’s begin by reviewing how a desired ticketing system works.

A desired ticketing system should meet all the requirements that customers need to apply to you. Those requirements might include a late question waiting to be responded at night, weekend or during a holiday time. It might be an angry customer expected to be calm down due to some misfortune that is not anyone’s fault but a system error.

What Do We Have For You In The Package of Best Ticketing System?

What Do We Have For You In The Package of Best Ticketing System?

As Mi4biz, we create a fine work over your customer managing requirements. We have a got a superior email managing system that help you organize all automatic messages when you are not in office or even further away. Our ticketing system can solve the common issues by using the old and recent methods and messages you used to prefer and it can search for finding new ways for the new ones. If the issue you face is in a sort that you have never met, our ticketing system allows you to assign one of your team members easily to calm down the situation so that you gain time and work on it.

Stand tight! With the best ticketing system Mi4biz, you can achieve all these process within a few steps. And the most advantageous part of Mi4biz ticketing system is its customized interface that makes your customers feel special and unique. They can track and monitor their issues, your solution processes and other relevant details.

In a so called best ticketing system you should be able to reach very detailed customer info while digging a problem in a very short while. Each customer’s support history, their common occurring problems, the reasons, and the rates they gave to your past works. Thus you can have an instant idea about how your customer is feeling, what he wants exactly and what can be the immediate solution for the moment and for the near future.

Briefly, everything you need for a customer managing department is under your hand at once in the best ticketing system offered by Mi4biz.

Essentials of Best Ticketing System

Omni Channel Communication

All Mi4biz's channels are integrated. You can integrate applications and more channels using our developer's site or professional services. Thus ... ¬ View details
What if your customers could find answers themselves, and you could reduce call center volume? Self service knowledge base management of Mi4biz can ... ¬ View details
Design call center agent scripts in respect to the issue category. Customer responses may affect next question and may divert the flow. Let the best ... ¬ View details
Learning machine and knowledge base support will make instant messaging a more comprehensive experience for your customers and your employees. ... ¬ View details
A single window to monitor all social media. Listen mentions, hashtags and keywords or schedule your own searches to capture issues, apply ... ¬ View details

Business Process Management

Do you have total visibility into your organization's end-to-end processes? Can everyone involve in them? Mi4biz provides all your business process ... ¬ View details
Resolving different type of issues may require different workflows and forms. Mi4biz enables you to associate predefined processes with issue ... ¬ View details
Design a process, assign to collocutor, set the deadlines and save. Fix rights and obligations, reduce the opportunistic behaviours. Agreed service ... ¬ View details
Use automated text or email messages notify customers, staff and partners within customer service processes. Use templates to keep conversations ... ¬ View details
You can initiate actions when a specified events occurs or a condition matches. You can use related data such as channel, category, process status, ... ¬ View details

Digital Intelligence (DQ)

Design required processes to resolve customer complaints, requests or to manage any business issue. If you can describe how the process should be, ... ¬ View details
Artificial intelligence is taking over the call centers. Are you ready to transform customer interactions and improve engagement with the AI and ... ¬ View details
Use developer’s site or ask our professional services for two-way integration. of data resource, iframes and web services. Embed Mi4biz codes into ... ¬ View details
Determine the target group, prepare survey, determine the channel, apply the survey and report the results. You will always know what your customers ... ¬ View details
Analyze customer issues, monitor customer service performance, monitor product and service quality. Reveal the root causes and identify ... ¬ View details

Our blog about Best Ticketing System

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Customer support department is the clearinghouse for all customer concerns raised from multiple communication channels. Researches have shown a ... > More

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