Omni Channel Communication
Self Service and Knowledge Base
Call Center Scripting
Social Media Monitoring
Business Process Management
Notifications & Alerts
Digital Intelligence (DQ)
Non-Code Process Design
AI and Learning Engine
Polls and Surveys
Reports and Dashboards
See All Features
Help Desk Design
End to End Help Desk
Integration With Other Systems
Knowledge Base and Self Desk
Help Desk on Social Media
Omni Channel Customer Service
Dashboard and Reports
Compliance with Regulations
Our blog about Customer Service and Experience Management
Success Story – Testimonials
Success Story – Interview
Articles (Most Popular)
Formalis & Certifications
Result for "Articles"
Customization is now simple and easy, in few clicks you can design workflows
Breaking Down the Walls Between Departments!
Any software applications should be designed to live in a dynamic context
Knowledge Base is a must for an ideal Help Desk
Mi4biz manages customer complaints on social media too
Many touch points, one and only customer view
Mi4biz Reports, Performance, Satisfaction, KPIs, and SLAs
Artificial intelligence at Banks! Is it an enemy or a friend for productivity?
Discussing Drag & Drop call script design at London Tech Week to enhance FCR
We Discussed the “Real” Omnichannel Communication at London Tech Week
The Software Case Of Benjamin Button
Customer Service Maturity Model by Mi4biz
Cloud or On Premise?
Flexibility in Customer Service
A More Developed and Omni Channel Customer Experience
How to Cope With A Big Customer Relations Department?
Sustainable Customer Satisfaction
My love… I Have Cheated On You…
Online Support Ticketing System
Mi4biz Omnichannel Customer Experience
Customer Service on the Web
Managing Customer Service
Customer Support Software
Does Size Matter?
In-house Software or Buy it ?
Collect Customer Feedback using a Social Media Integrator
Live Customer Support
Would You Marry Me?
Mi4biz Almanac 2014
Mi4biz attends the Banking Call Center Summit 2015
NPS: A Single Question Customer Satisfaction Analysis
ISO 10002 Quality Management : Customer Satisfaction
A Customer Complaint Dated B.C 1750
Integration Capabilities of a Customer Service Software
An Exclusive Project: Koctas Complaints Management
Complaint Management on Social Media
What Happened in New York!
Mi4biz 2014: New Features Coming Soon!
Mobility: Service anywhere