Omni Channel Communication
Self Service and Knowledge Base
Call Center Scripting
Social Media Monitoring
Business Process Management
Notifications & Alerts
Digital Intelligence (DQ)
Non-Code Process Design
AI and Learning Engine
Polls and Surveys
Reports and Dashboards
See All Features
Help Desk Design
End to End Help Desk
Integration With Other Systems
Knowledge Base and Self Desk
Help Desk on Social Media
Omni Channel Customer Service
Dashboard and Reports
Compliance with Regulations
Our blog about Customer Service and Experience Management
Result for "Article"
We Have Renewed Our BS 10012 Certificate
We Have Renewed Our ISO 27001 Certificate
Market Drivers and Business Issues in Customer Service
Again, We Are Among The Fastest Growing Ones
Customization is now simple and easy, in few clicks you can design workflows
Breaking Down the Walls Between Departments!
Any software applications should be designed to live in a dynamic context
Knowledge Base is a must for an ideal Help Desk
Mi4biz manages customer complaints on social media too
Many touch points, one and only customer view
Mi4biz implements privacy, security and Itil best practices
What Makes The Customer Happy!
Artificial intelligence at Banks! Is it an enemy or a friend for productivity?
Discussing Drag & Drop call script design at London Tech Week to enhance FCR
We Discussed the “Real” Omnichannel Communication at London Tech Week
The Software Case Of Benjamin Button
Mi4biz Version 6.6.4 New Features
What Did Our Customers Achieve With Mi4biz?
Message To Customer Service Departments Worldwide!
Confessions of a Customer Service Manager: “We Hit Rock Bottom!”
Which systems became integrated into Mi4biz?
How Can Customers Design Processes Autonomously?
The Capabilities That Lead Our Customers to Prefer Mi4biz
Customer Service Maturity Model by Mi4biz
Cloud or On Premise ?
Flexibility in Customer Service
Customer Service Process: Smarter Than Ticketing
A More Developed and Omni Channel Customer Experience
The Importance of Reporting in Customer Service
How to Cope With A Big Customer Relations Department?
Sustainable Customer Satisfaction
Formalistech Certified To Privacy Shield
My love…I Have Cheated On You…
Online Support Ticketing System
Mi4biz Omnichannel Customer Experience
Customer Service on the Web
Managing Customer Service
Essentials of Customer Experience Management
Customer Support Software
Does Size Matter?
Call Center is Not Enough!
Expectations from Complaints Management
Formalis Ranks Among the 500 Fastest Growing Companies
Aligning the customer service with changing requirements
Subscribers Turn Into Customers
Collect Customer Feedback using a Social Media Integrator
A 22-Question Test: How Good Are You at Complaint Management?
Live Customer Support
Would You Marry Me?
Mi4biz Almanac 2014
Mi4biz attends the Banking Call Center Summit 2015
NPS: A Single Question Customer Satisfaction Analysis
ISO 10002 Quality Management : Customer Satisfaction
A Customer Complaint Dated B.C 1750
Integration Capabilities of a Customer Service Software
Complaint Management as Public Service
The Perfect Solutions of Perfect Corporations
Complaint Management on Social Media
What Happened in New York!
Mi4biz 2014: New Features Coming Soon!
Mobility: Service anywhere
What is Omnichannel ?